Guarantee quality and confidentiality
Advantages of Telephonic Interpretation Service:
Quality - We are proud of the high quality and professionalism of the linguists. The interpreters are skilled, educated native speakers, certified by industry recognized organizations.
Training - AccessPath Services works with industry experts to provide our interpreters with specialized training on medical, court, insurance and financial terminology, among others. In addition, our interpreters are required to be familiar with police procedures.
We also provide training on customer service skills. Our veteran interpreters have hundreds of hours of experience interpreting and tailoring the interpretation to the various requirements of our customers.
Note: If you use highly specialized terminology, discuss this with your customer service representative beforehand. We may request that you provide us with additional information for training interpreters.
Confidentiality - each interpreter signs a confidentiality agreement and is bound by a strict Code of Ethics ensuring that all information pertaining to the work we do for you remain strictly confidential. Interpreters routinely destroy all notes.
Customization - It is our desire to deliver a service that will match your needs. We can develop a custom program to specifically meet your needs.
We have a group of Quality Specialists who regularly monitor calls to ensure interpreter quality. They are bound by a strict Code of Ethics and are trained to focus on the performance of the interpreter, not the conversation.
